FAQ
Why isn't my monitor working?
One of the most common support calls we get is "why isn’t my monitor working"? This is almost always a computer issue rather than a teleprompter monitor problem, the issue being the computer not being set to export the signal, or not being able to send the video due to the computer display settings.We ship two kinds of monitors, composite and VGA, so determine which one you have to begin troubleshooting. ProLine models are VGA & Composite, Flex models are VGA only, except the Flex-11 which also has composite.
What is the warranty?
Prompter People teleprompters come with a 3 year parts and labor warranty on our hardware with a one year warranty on the monitors. Broken or scratched reflectors are not covered under warranty.
How is the monitor connected?
Our Prompters all have reversing monitors. These monitors connect to your computer via standard HDMI, VGA and composite connectors. .
How I do control scrolling?
You can control scrolling a number of ways. The most popular is a wireless controller. With this controller you can control speed, direction, stop/start and select cue point within 50 feet of your computer. This is a UHF device that plugs into your USB port. We also offer a wired scroll knob that gives the most precise control over scrolling and a foot pedal control for on-camera talent.
Do you give a discount?
One of the reasons we can maintain our low prices is that we operate on very small margins. Therefore, we are unable to offer discounts.
Can I buy prompter without the monitor?
Our prompters are designed to be used with monitors that have very specific physical specs, so we do not sell them without monitors unless you have previously purchased one of our prompters and want to share monitors between them.
What is your return policy?
NEW POLICY EFFECTIVE JUNE 17th 2010. We understand that for many of you this is your first Teleprompter purchase, and for others, you may harbor doubts as to whether the Teleprompter will suit your application or camera/lens combination. Of course we will be glad to help you with your choice on the phone, but at the end of the day the best way to know if it's what you expected and what we claimed is to try it. We now offer no quibbles returns within 7 days. When you buy a teleprompter, you have 7 days to from when it is delivered to your address to get an RMA number and give it to a trackable shipper such as Fedex or UPS to send it back to us. When we receive it, with all packaging, in "as new" condition we will give you a complete refund of your purchase price, excluding shipping. Please do not return units without first calling or emailing us to get an RMA number. RMA numbers help prevent things falling through the cracks and ensure you get your refund promptly. EXCEPTIONS TO THIS POLICY - iPads are not Returnable If your order includes an iPad, The iPad may only be returned for service to Apple, all warranties for the iPad are through Apple, an Apple Care plan is not included but may be purchased directly from Apple. Should you need to return a Teleprompter which came with an iPad, please do not include the iPad. If a refund is applicable it will exclude the iPad cost. There is no return allowed on separately purchased software. Please evaluate software demos before ordering.
Do I need a computer and what kind?
On the PC side a Pentium III or higher processor works best. On slower computers you can reduce the screen resolution to 800x600 or 640x480 to reduce the load on the computer. On the Mac side an Intel based Mac works fine. Flip-Q requires Windows 2000/XP with DirectX 7.0 or higher. Download and install to check it out. Note: Software is not returnable. Download and test before you purchase.
What Software is Included?
Prompter People Proline teleprompters ship with Flip-Q Pro, including both the PC and native Mac version on USB. FlipQ Pro is our proprietary and powerful dual screen prompting software. The USB stick also has our PowerFlip software for teleprompting with PowerPoint slides. Our non-Proline teleprompters come with the Mac and PC versions of Flip-Q Lite, Flip Q Lite users receive a User ID and Password via email which will enable them to download the software through Internet download. The upgrade to Flip-Q Lite is Flip-Q Pro. See details of upgrade features.
Can I download Flip-Q to several laptops?
Your software license can only be active on one computer at a time, but it is easily moved. We have a USB option that allows you to use the software on an compatible computer you plug it into. If you need to have multiple permanent licenses installed at one site our sales team can give you a quote on multiple licenses.
Can I Use the LCD Monitor for Other Things?
Yes! Our 15" & 17" LCD models include stands that allow you to remove the monitor from the TelePrompter plate with one thumbscrew. You can then use it as a desktop computer monitor. It's like getting a great 15" or 17" computer monitor free! Our DV-9 prompter utilizes a high quality 7.2" TFT LCD that can be removed with a single screw and used as a wide screen TV for your car, boat or RV. It even comes with a 12v adapter for your car's lighter socket!
What is the Warranty on the Product?
Prompter People teleprompters come with a 3 year parts and labor warranty on all components including LCD, cables and mounting hardware. Broken or scratched reflectors are not covered under warranty. Click here for the full warranty [PDF]
Should I get a Freestand or Regular model?
This decision depends on two things: whether the talent is stationary and if you have a tripod that can display the weight of the teleprompter and your camera. If needed, we offer a heavy duty tripod that can support up to around 30 pounds.
If your on-camera speakers are stationary whether sitting or standing the Freestand style is a good choice. With this style of teleprompter you simply place your existing camera and tripod behind the Freestand stand mount teleprompter and start shooting. Since the Freestand teleprompter has it's own stand you don't need a heavy duty tripod. The Freestand is also great for quick setups because you don't have to mount all the camera gear to the teleprompter mount.
What's a scan converter?
A scan converter converters a computers VGA signal to a standard NTSC video signal. The scan converter may be required if you are using the DV-9 or our Broadcast 15 with composite monitor. Both of these monitors require a composite video signal for input.
Do you give discounts?
One of the reasons we can maintain our low prices is that we operate on very small margins. Therefore, we are unable to offer discounts.
How about discounts for multiple units?
One of the reasons we can maintain our low prices is that we operate on very small margins. Therefore, we are unable to offer discounts.
Are you on the GSA Schedule?
YES. GSA Contract Holder GS-35F-0716V with the GSA Advantage.
Can I buy a prompter minus the monitor?
Our prompters are designed to be used with monitors that have very specific physical specs, so we do not sell them without monitors unless you have previously purchased one of our prompters and want to share monitors between them.
How can I become a reseller?
Contact us at sales@prompterpeople.com
Where can I see your prompters?
Ninety-nine percent of our customers do not physically see our prompters before purchasing. They purchase based on information provided on our website and through conversations with us. We participate annually in National Association of Broadcasters (NAB) in Las Vegas and IBC (International Broadcasting Convention) in Amsterdam if you are interested in seeing our products.
I want customer contact info for references?
We do not give out customer contact information because we don’t want to impose on them to ‘sell’ our products. We will be adding a testimonial page to our website, but we request that you not call the people who have been so kind as to contribute.
Can my company order with a purchase order?
We accept purchase orders from schools, and U.S. and State government offices. All others may pay with a major credit card or cashier’s check. Corporate or personal checks are accepted, but are cashed one week before the product is shipped to ensure adequate funds.
How soon can I get my prompter after I order it?
We usually ship within 1-2 business days of receiving your order. Credit card orders that show suspected fraud do not ship until the customer contacts us to clear the fraud alert. Rush web orders placed after 2 PM typically ship the following business day. If we are aware of any circumstances that could delay your shipment, like backorder of parts, we will let you know. We do our best to accommodate your schedule, but we are not responsible if shipment or arrival do not occur on the dates you have requested. You should always have a back-up plan if you have a critical date. We use UPS so you can select any service provided, from ground to next day a.m. arrival. Remember that UPS is not infallible. Orders can be lost or delayed due to circumstances beyond our control.
Who We Are
We are Prompter People, Inc., a California Corporation, registered with the California Secretary of State : registration number C2715152. Our headquarters is located at 126 Dillion Ave, Campbell, CA 95008, U.S.A., and our telephone number is +1-408-866-9100.
Shipping & Delivery
At this time we only accept orders for delivery to Canada and the United States of America via ecommerce. Orders ship via UPS. please call us at +1-408-866-9100 for alternate locations and delivery methods, WE SHIP WORLDWIDE. Most orders ship within 1-3 business days, orders involving a configured ATA rated flight case may take an extra couple of days.
Privacy
We do not share, rent, trade or sell our customer information to third parties except as necessary to process transactions, such as proving your data to PayPal to render payment or UPS to ship and track your order.
Security
For security reasons we do not store complete credit card information used for ecommerce purchases either on this server or elsewhere, we do however retain the last four digits to identify payment methods to you. Payments may be made using either PayPal Express Checkout, or Visa, Mastercard, Discover Card or American Express Credit & Debit Cards. Our merchant service provider for processing Credit Cards is PayPal (though you have no interaction with them in this case), and your card information is transmitted to PayPal in realtime via a 256 bit encrypted link. Our server security is audited by an independent third party for PCI compliance.
Returns & Replacements
All returns must have a RMA number or they may be refused. Please contact us prior to returning an item to obtain an RMA number. Return shipping is the responsibility of the buyer.
Pricing
All pricing is displayed in US dollars.
Can I get Flip-Q on disc?
To protect our intellectual property, we do not ship Flip-Q on a disc. If you do not have an Internet connection on your computer, or if portability of the software is important to you, then purchase the USB Flash Drive with embedded software.